Patient Care Coordinator - IV Therapy
About The Position
Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back office staff as needed. Provides basic support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned.
Requirements
- High school diploma or GED required
- 12 months of customer service experience or 6 months of healthcare experience in a similar role is required
- Ability to provide a high level of customer service
- Excellent communication skills, both verbal and written
- Ability to work in a team environment
- Time management skills
- Empathy for others
Nice To Haves
- A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
Responsibilities
- Schedules appointments for new and established patients
- Serves as the primary point of care for patients and their families
- Schedules return visits
- Schedules ancillary appointments
- Registers or schedules new patients
- Schedules imaging and procedures within their local clinic
- Completes patient data forms
- Coordinates provider referrals
- Retrieves medical records
- Acts as an administrative resource for all staff in the coordination of a patient's care
- Works collaboratively with management to remedy or escalate patient complaints
- Covers for front desk and other back office staff as needed
- Provides basic support for the training of new PCCs and other administrative staff as needed
- Completes precertification authorizations as required
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
