Patient Care Coordinator I
About The Position
CVS Health is building a world of health around every individual, aiming to shape a more connected, convenient, and compassionate health experience. Colleagues are passionate, innovative, accountable, and prioritize safety and quality. This remote role, open to candidates across the United States, is with Coram/CVS Health's Enteral Nutrition Center team. The Patient Care Rep supports the Enteral Nutrition department by processing monthly patient refill requests, ensuring accurate documentation before shipping orders, and processing new patient orders while updating electronic medical records. This role involves working with the patient admissions department to onboard new patients. Coram CVS/specialty infusion services is a Fortune 5 company and a national leader in home infusion and enteral fields, offering a rewarding opportunity to support an innovative specialty pharmacy operation.
Requirements
- Minimum one year experience in customer service or call center environment
- Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
- High School diploma or GED
Nice To Haves
- Healthcare experience preferred
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Responsibilities
- Support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
- Process new patient orders and update electronic medical records.
- Work with the patient admissions department to help bring a patient on services with the company.
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
- Process prescription changes.
- Triage calls to various departments.
- Verify patient demographics and insurance information to ensure accurate shipment.
- Initiate the referral process and answer questions from patients and caregivers on their admissions status.
Benefits
- Comprehensive and competitive mix of pay and benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
