Patient Care Coordinator I

OP Specialty Bracing•Annapolis, MD

10h•Onsite

About The Position

OP Specialty Bracing is a growing company dedicated to improving the lives of children with orthopedic conditions and supporting their families. They offer specialized pediatric clinics nationwide, including in major children’s hospitals, providing kid-focused care for various conditions such as fractures, clubfoot, cerebral palsy, scoliosis, plagiocephaly, and limb loss. The company is committed to pioneering new, cutting-edge solutions in pediatric orthotics and prosthetics. The Patient Care Coordinator serves as the initial point of contact for patients and referral sources, representing the company. This role requires a motivated, caring individual who enjoys interacting with children, possesses strong organizational and people skills, and is detail-oriented. The ability to multitask in a fast-paced team environment, maintain confidentiality, work with minimal supervision, handle pressure, and meet deadlines are integral to success in this position.

Requirements

Entry Level
Computer competency skills (Excel, Word, Outlook)
Excellent organization and communication skills
Ability to manage multiple tasks
Excellent customer service skills
Professional phone manner
Ability to work well with others
Enjoy interacting with children
Detail oriented
Strong organizational and people skills
Ability to multitask in a fast-paced environment
Being a team player
Ability to work with minimal supervision
Handle pressure and meet deadlines
Maintain HIPAA compliance

Nice To Haves

Experience in a healthcare environment
A high level of discretion to maintain confidentiality of sensitive information

Responsibilities

Greeting patients
Checking patients in and out
Multi-line phone coverage
Liaison for referring physicians/groups
Register patients by collecting insurance information, demographics, etc.
Provide general company and services information
Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies
Verify patient insurance and initiate prior authorizations
Collect patient balances
Coordinate with referral sources to obtain physician schedules
General chart maintenance using Athena software
Scan and upload documents to electronic chart
Support the clinic staff and office flow
Chart checks for fitting appointments using the standard checklist form
Work closely with billing team to ensure all documentation for claims are uploaded
General office organization
Following standard practices to deliver patient devices
Maintain HIPAA compliance
Performs all other duties as required
Coordinate and schedule all appointments
Review patient no shows daily: call, document, and reschedule appointments