Patient Care Coordinator (Bilingual-Spanish)

Omnicell•Grapevine, TX

5d•Onsite

About The Position

Patient Care Coordinator (Bilingual-Spanish) SUMMARY Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions. Location: 1620 W. Northwest Hwy STE 100, Grapevine, Texas 76051 Hours: Monday through Friday from 8:00am to 5:30pm ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receives inbound calls from patients regarding orders for medications, pharmacy services, and any other non-clinical inquiries. Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program. Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services. Performs data entry, including patient demographic, billing, medical history, and prescription information. Conducts insurance verification, coordination of benefits, co-pay collection. Provides pricing, availability, and schedule information. Performs specialty and retail order scheduling. Effectively triages customer’s questions and needs to the appropriate staff member on the Pharmacy Team. Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude. Upholds patients’ rights, including privacy and confidentiality. Operates effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask. Performs other duties as assigned.

Requirements

Bilingual - Spanish
High School Diploma or GED
Active, non-expired Pharmacy Technician license/registration with the Texas State Board of Pharmacy
Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting, or other related industry
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Basic knowledge of and skills using MS Windows, MS Office Suite, and/or other similar operating/software programs
Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
Must be detail-oriented, with strong organizational and multitasking skills.
Communicates effectively with patients and colleagues/employees of the organization.
Ability to interact and communicate with people over the phone, sometimes in stressful situations.
Ability to understand and follow instructions, work independently and efficiently.
Basic data entry and/or word processing skills with the ability to verify data input and correct errors.
Conveys empathy and understanding when handling customer service issues.

Nice To Haves

Two (2) to three (3) years related experience and/or training, or equivalent combination of education and training preferred.

Responsibilities

Receives inbound calls from patients regarding orders for medications, pharmacy services, and any other non-clinical inquiries.
Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program.
Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services.
Performs data entry, including patient demographic, billing, medical history, and prescription information.
Conducts insurance verification, coordination of benefits, co-pay collection.
Provides pricing, availability, and schedule information.
Performs specialty and retail order scheduling.
Effectively triages customer’s questions and needs to the appropriate staff member on the Pharmacy Team.
Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.
Upholds patients’ rights, including privacy and confidentiality.
Operates effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask.
Performs other duties as assigned.