Patient Care Coordinator (Administrative Assistant)

Beltone • Kannapolis, NC

19d • $15 - $16 • Onsite

About The Position

Patient Care Coordinator (Administrative Assistant) – Kannapolis, North Carolina Must also be able to travel to offices in Cornelius and Gastonia PATIENT CARE CORDINATOR Hourly Rate is: $15.00-$16.00 /hour Full-Time: Monday – Friday 9 am to 5 pm Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator, you will be the face of our practice, dedicated to creating an extraordinary patient experience. Highlights Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process. Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office. Ability to master several insurance agency portals to submit and maintain orders. Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients. HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts). Welcoming Environment: Maintain a clean and inviting office and work environment. Home Base: Kannapolis office but willing to travel and assist in other offices (Cornelius/Gastonia). Beltone – helping the world hear better Beltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing. Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.

Requirements

• High School diploma or equivalent is required.
• 2 years of office experience is preferred.
• 2 years of customer service experience is preferred.
• Proficiency in MS Office is required.

Responsibilities

• Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Ability to master several insurance agency portals to submit and maintain orders.
• Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Maintain a clean and inviting office and work environment.
• Willing to travel and assist in other offices (Cornelius/Gastonia).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees