PATIENT CARE COORD - Per Diem

UHS•Spokane, WA

About The Position

The Patient Care Coordinator (PCC) talks to patients about the benefits of joining an Intensive Outpatient Program (IOP) and makes sure they get referred to the right services. They need to know what services are available and how the hospital’s discharge process works. The PCC also checks if patients qualify for the IOP, reviews initial assessments, and helps new patients get started in the program.

Requirements

At least one (1) year of related experience providing customer service in a medical setting.
Agency Affiliated Counselor
BLS, First Aid, Handle with Care and Verbal De-Escalation certification, provided by INBH.

Nice To Haves

Two years working experience in a hospital, behavioral health, or medical setting.
Licensure in the state of Washington as an LMFT, LICSW, LPCC, or LMHC

Responsibilities

Evaluate Needs: Collaborate with clinical staff to understand the patient's medical, psychological and social needs as a candidate for stepdown to IOP. Meet with patient to discuss the benefits of IOP
Transition Plan: Develop a personalized plan that outlines the steps and resources needed for a smooth transition from inpatient care to IOP.
Arrange Appointments: Schedule follow-up appointments with healthcare providers, therapists, and other specialists.
Communication: Maintain open lines of communication with all involved parties to ensure everyone is informed and on the same page.
Provide Information: Educate patients and their families about the IOP, including the structure, goals, and what to expect.
Preparation: Help patients prepare for the transition by addressing any concerns or questions they might have.
Community Resources: Connect patients with local resources such as support groups, housing assistance, and financial aid.
Support Services: Ensure patients have access to necessary support services, including transportation and childcare if needed.
Monitor Progress: Regularly check in with patients to monitor their progress and address any issues that arise.
Adjust Plan: Make necessary adjustments to the transition plan based on the patient’s evolving needs and circumstances