PATIENT CARE COORD II, FTE 1.0 Day-08 Hour Shift (Partial year position)

Stanford Health Care•Stanford, KY

1d•Onsite

About The Position

This position involves acquiring job skills, policies, and procedures to complete substantive assignments and tasks of moderate scope and complexity, exercising judgment within defined guidelines and practices to determine appropriate action. The role performs work in assigned area(s) to develop expertise needed to be fully functional in a specialty area/clinic. Key proficiencies include rooming, check-in/out, vaccine administration, medication administration, POC testing, specimen collection, procedure assist, prescription refills, and CRM/In-Basket Management. Additional duties encompass specific protocols, disability paperwork, improvement work, EverReady Checklist, schedule sweeps, temp logs, audits, preceptor, and super user functions. Employees are required to abide by all Joint Commission requirements, including sensitivity to cultural diversity, patient care, patient rights, ethical treatment, safety, emergency management, teamwork, respect, ongoing education, communication, adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. The role encompasses patient care, scheduling, customer service, and clerical duties.

Requirements

High School Diploma or GED equivalent
Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training
1- 5 years of directly related experience
BLS - Basic Life Support required
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
Requires basic knowledge and understanding of the theories, concepts, principles and practices of health care.
Learns to apply principles, theories, and concepts through work assignments.
Intermediate proficiency in the MS Office Suite applications , Database, healthcare billing system, healthcare health record system.
Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.

Nice To Haves

CMA - Certified Or Registered Medical Assistant preferred

Responsibilities

Rooming
Check-in/out
Vaccine administration
Medication Administration
POC testing
Specimen collection
Procedure assist
Prescription refills
CRM/In-Basket Mgmt
Specific Protocols as assigned
Disability paperwork
Improvement Work
EverReady Checklist
Schedule sweeps
Temp logs
Audits as assigned
Preceptor
Super User
Abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
Assists physicians with procedure set-ups, patient procedures and examinations.
Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
Administers medication following approved procedures and only after checking medication and dose with a licensed person.
Processes requests for prescription refills according to established practice.
As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
Collects and sends specimens to appropriate labs for testing per protocol.
Assists the physician with maintaining preventive health measures for a panel of patients.
Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
Schedule radiology appointments.
Maintains clean and orderly exam rooms, hallways and work areas.
Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
Provides information, referrals and customer service.
Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers.
Assures appropriate verifications and authorizations are complete before patient sees provider.
Assists with all messaging from the patient to the physician in a timely manner.
Coordinates with SHC Special Patient Services.