Patient Care Consultant

Aspen Dental•Wake Forest, NC

13d•$48,000 - $50,000

About The Position

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and career growth opportunities will help you thrive in your career. When you join our team as a Patient Care Consultant, you will have the opportunity to give back to communities and positively impact patients’ lives by helping them through their smile transformation journey. At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You’ll Make a Difference As a Patient Care Consultant, you will as the primary treatment plan advisor for patients. You’ll guide them through their smile transformation by combining empathy with consultative sales skills to help patients commit to treatment with confidence.

Requirements

2+ years of experience in consultative sales, patient care coordination, or customer service (healthcare or retail sales preferred)
Proven track record of meeting or exceeding sales or conversion goals
Excellent communication, interpersonal, and objection-handling skills
Ability to simplify clinical recommendations into patient-friendly language
Strong organizational and time-management skills; comfortable using CRM or patient management systems
Patient-first mindset with empathy, professionalism, and active listening skills
Resilient and adaptable in a fast-paced environment
Collaborative team player who partners effectively with clinicians and leaders
Results-oriented, motivated by both patient outcomes and performance goals

Responsibilities

Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician
Build trust and patient confidence by overcoming objections with empathy, education, and financial clarity
Create and present customized payment plans tailored to each patient’s financial needs
Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance
Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions
Follow up with patients to encourage treatment decisions and ensure timely communication
Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups
Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards
Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options
Identify opportunities for additional services or products that enhance patient outcomes and practice performance
Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience
Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental

Benefits

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Career development and growth opportunities to support you at every stage of your career
A fun and supportive culture that encourages collaboration and innovation
Free Continuous Learning through TAG U

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume