Patient Consultant

Vito C Quatela MD PLLC•Rochester, NY

About The Position

We are seeking a dynamic and experienced Patient Consultant to join our prestigious high-end plastic surgery practice. As a Patient Consultant, you will play a pivotal role in providing exceptional customer service and personalized care to our discerning clientele. Your primary responsibility will be to guide and support patients throughout their plastic surgery journey, ensuring a seamless and positive experience from the first phone call to the consultation to post-operative care. This is an exciting opportunity to work in a renowned practice that focuses on delivering exceptional results and exceeding client expectations.

Requirements

Bachelor's degree in a related field (e.g., healthcare administration, business) preferred.
Minimum of 5 years of sales experience with a proven track record.
Knowledge of the field of plastic surgery, including facial, body, and breast surgeries preferred.
Exceptional interpersonal and communication skills, with the ability to establish rapport and effectively convey complex information to patients.
Strong sales and negotiation skills, with a customer-centric approach.
Ability to maintain composure and professionalism in high-pressure situations.
Excellent organizational skills and attention to detail.
Proficiency in using practice management software and electronic medical records systems.
Understanding of patient privacy regulations (HIPAA) and commitment to maintaining confidentiality.
Availability to work flexible hours, including evenings and weekends, to accommodate patient needs.

Nice To Haves

Knowledge of the field of plastic surgery, including facial, body, and breast surgeries preferred.
Bachelor's degree in a related field (e.g., healthcare administration, business) preferred.

Responsibilities

Conduct initial consultations with prospective patients, understanding their goals, desires, and expectations.
Educate patients about available procedures, including benefits, potential risks, and realistic outcomes.
Evaluate patient eligibility and suitability for specific procedures based on medical history, lifestyle, and other relevant factors.
Collaborate with your dedicated physician to develop customized treatment plans tailored to individual patient needs.
Provide detailed explanations of pre- and post-operative care instructions to ensure patient understanding and compliance.
Conduct computer imaging sessions with patients to illustrate potential surgical outcomes.
Establish strong rapport and trust with patients, creating a comfortable and supportive environment.
Address patient inquiries, concerns, and objections with empathy and professionalism.
Act as a reliable point of contact for patients, maintaining ongoing communication throughout the entire process.
Foster long-term relationships with patients, ensuring their satisfaction and promoting loyalty to the practice.
Collaborate with the surgical team and support staff to schedule surgeries, coordinating availability and necessary arrangements.
Assist patients with logistical arrangements, such as travel, accommodations, and any additional requirements.
Coordinate pre-operative medical assessments, laboratory tests, and necessary paperwork.
Organize and manage patient records, ensuring accuracy, confidentiality, and compliance with privacy regulations.
Present treatment options, associated costs, and financing options to patients in a clear and concise manner.
Actively promote and upsell additional services and products to enhance patient satisfaction and practice revenue.
Collaborate with the administrative team to track and manage patient leads, conversions, and revenue targets.
Contribute to marketing initiatives, including attending events, seminars, and community outreach programs.
Ensure the clinical and surgical schedule is at full capacity regardless of cancellations and scheduling changes.
Stay updated on the latest advancements and trends in plastic surgery procedures, techniques, and products.
Participate in ongoing training and professional development activities to enhance your knowledge and skills.
Maintain a strong understanding of industry regulations, ethical standards, and best practices.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
FSA- Flexible Spending Account
HSA – Health Savings Account
Life Insurance – Employer paid- 1.5x annual pay
Paid Family Leave
3-Weeks Paid Vacation annually
401k Safe Harbor Plan (after 60 days)
10 paid Holidays
Employee Discounts
Work Anniversary Milestones- Employee Bonus -1 year/5 year/15 year/20 year/25 year
Quarterly Employee Feedback Survey