Patient Care Concierge (CNA)
About The Position
We’re Certified as a GREAT PLACE TO WORK! At The Peaks Care Center , we believe in creating a workplace where people feel valued, supported, and inspired to make a difference every day. Join our team and discover how rewarding your career can be! Sign On Bonus $1,500.00 FT, Shift Differential's Ranging from $1.00-$2.25 Now Hiring: Patient Care Concierge Certified Nursing Assistant (CNA) Seeking Schedule: Sunday - Thursdays 8:30am - 5:00pm About the Role: The Patient Care Concierge is a Certified Nursing Assistant role dedicated to enhancing the overall experience of patients and families in the short-term rehabilitation unit. This position supports both the nursing and life enrichment departments by providing proactive customer service, additional CNA assistance, and meaningful engagement with patients. The Patient Care Concierge serves as a liaison between patients, families, and staff to promote satisfaction, communication, and high-quality resident-centered care.
Requirements
- Valid and active CNA certification
- High school diploma or equivalent preferred
Responsibilities
- Proactively rounds on short-term rehab patients to assess comfort, needs, and satisfaction
- Serves as a friendly and consistent point of contact for patients and families
- Addresses minor concerns in real time and escalates concerns as appropriate
- Assists with new patient orientation and supports the discharge experience
- Assists CNAs during peak times with call lights, toileting, transfers, and ADLs
- Provides coverage during CNA breaks as needed
- Supports nursing staff with non-licensed duties within CNA scope of practice
- Assists with group and one-on-one activities for rehab patients
- Encourages patient participation in activities and engagement opportunities
- Transports patients to activities as needed
- Provides individualized engagement for patients unable to attend group activities
- Supports special events, family visits, and rehab-focused programming
- Communicates patient preferences, concerns, and feedback to the interdisciplinary team
- Documents interactions per facility policy
- Escalates customer service issues promptly and appropriately
- Collaborates with nursing leadership and life enrichment staff to improve patient experience
Benefits
- SIGN ON BONUS
- Competitive Pay
- Shift Differentials for select shifts and positions
- Paycheck Advances
- Paid sick leave and vacation
- Paid Holidays
- Medical, dental and vision insurance
- Health and Dependent Care FSA
- Company paid Basic Life Insurance
- Voluntary benefits: Life, AD&D, Short-Term Disability, Critical Care & Accident Insurance
- Employee Assistance Program (EAP)
- 401K Plan
- Employee Discount Program
- Paid Mentorship and professional growth opportunities
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
