Patient Concierge

NIVA Health•Orlando, FL

1d•$18 - $20•Onsite

About The Position

As a Patient Concierge, you are the first and most lasting impression of NIVA Health. You set the tone for the entire patient experience. You’ll serve as the quarterback of the office, guiding patients through their visit, anticipating needs, and ensuring each step of their journey feels seamless, professional, and welcoming. From greeting patients and managing appointments to supporting patient flow and coordinating behind the scenes, you play a critical role in delivering a world-class experience. You are also a Brand Ambassador for NIVA Health, consistently living our core values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity in every interaction—with patients, teammates, and the community.

Requirements

High School Diploma required
Previous medical office or receptionist experience preferred
Strong interpersonal, time management, and organizational skills
Comfortable using computers and systems (Microsoft Office experience required; EMR experience a plus)

Responsibilities

Greet every patient warmly and professionally upon arrival
Offer refreshments and ensure patients feel comfortable and informed
Answer questions, manage intake paperwork, and update patient records accurately
Schedule, confirm, and manage appointments
Handle incoming and outgoing patient calls throughout the day
Support efficient patient flow and provider schedules
Maintain and update the EMR system (check-ins, scanning, payments, chart prep)
Keep the reception area clean, organized, and fully stocked
Assist with lead management, outbound calls, and appointment generation
Participate in daily morning huddles and contribute to workflow planning
Prepare schedules and charts for providers
Complete daily checklists and ensure all tasks are executed
Tag leads accurately and prepare for the following day
Perform end-of-day office walkthroughs to ensure everything is properly shut down