Patient Care Advocate Manager

HopeHealth, Inc.•Florence, SC

70d

About The Position

Under supervision of the Clinical Projects Manager, the Patient Care Advocate Manager will be responsible for leadership of the team of Patient Care Advocates for the coordination of care between clients, medical providers and the infectious disease specialist. The role of the Patient Care Advocate Manager is to lead and oversee the team primarily responsible for referrals, diagnostic orders, and prescription assistance for HopeHealth's patient population.

Requirements

A four-year degree in a related field is required; equivalence 4+ years related experience; equivalence acceptance to be determined by supervisor.
PCAM must have general and specific knowledge of the referral cycle including initiation of through closing the loop.
Solid experience managing a diverse team with proven ability to achieve goal oriented results.
Ability to utilize computer software equipment and maintain basic excel spreadsheets, logs, and records for data collection purposes.
Ability to work as part of a team and with the health care providers in a clinical setting.
Honesty and Genuine compassion for the individuals living with healthcare disparities.
Ability and willingness to accept direction from supervisor.
Good written and verbal communication skills.
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently without direct supervision.
Knowledge of adult learning principles, management leadership principles, and community resources.
Knowledge of data bases i.e. Excel spreadsheets, EMR, etc.

Nice To Haves

Experience in an FQHC or CHC preferred.

Responsibilities

Provides leadership for the PCA process for the team of PCAs at all locations within HopeHealth.
Provides management support to the PCA team members as assigned.
Monitors cycle time and completion rates of referrals and diagnostic orders handled by the PCA team.
Works to identify and implement process improvement opportunities for improved patient care, customer satisfaction, and mutually beneficial relationships with partner organizations.
Monitors various drug assistance programs handled by the PCA team.
Is responsible for invoice management and payment approval for billing related to referrals and diagnostic orders being paid for by HopeHealth for our patients.
Participates in Continuous Quality Improvement (CQI) activities, to include making recommendations for strategies to improve quality of care.
Must follow all regulations as outlined by HIPAA and be able to use good judgment regarding confidentiality issues.
Responds to phone calls in a respectful and timely manner.
Keep work areas neat and tidy.
Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events.
Performs the duties of a PCA as staffing levels require.
Other job duties as assigned.