PATIENT ADVOCATE

Palms Medical Group•Gainesville, FL

About The Position

The Patient Advocate is responsible for all clerical and front desk administrative duties, including but not limited to greeting guests, responding to patient chats, scheduling appointments, verifying insurance, collecting payments, and supporting overall front office workflow. This is a front-facing role that requires a strong commitment to professionalism, accuracy, and outstanding customer service. As a key liaison between patients and the care team, the Patient Advocate ensures each interaction reflects the organization’s values and contributes to a positive, patient-centered experience.

Requirements

Must be organized, self-motivated, and detailed oriented
Able to work independently and collaboratively within a team setting.
Demonstrates strong multitasking abilities in a fast-paced clinical environment.
As needed to support team unification, may be assigned to train, mentor, and coach peer Patient Advocate staff to promote consistency and excellence in front desk operations.
Expected to remain on-site until the last patient has completed their visit to ensure a seamless end-of-day operation.
Patient Advocates expected to oversee the patient lobby to ensure a positive, welcoming, and supportive experience for all patients and guests.
Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
Employee will have a Working Knowledge of the following office equipment: Multiline Telephone System Copier Computer & tablet devices Scanner Fax Machine and work process associated with secured fax system Calculator
In addition the employee must be proficient in navigating and operating software programs including: Microsoft Office Suite (Word, Excel) Luma QueueMetrics Nextgen Various quality and insurance portals
High School Diploma or Equivalent
Effectively communicates complex and/or technical information to co-workers, patients and/or vendors in a clear, professional, and courteous manner.
Demonstrates strong front-facing customer service skills by engaging patients with warmth, empathy, and professionalism.
Maintains positive, respectful, and appropriate conversations at the front desk at all times, ensuring a welcoming and confidential environment.
Actively listens and responds to patient needs while upholding the values and service standards of Palms Medical Group.
Standing or sitting for extended periods of time
Frequent use of a computer monitors and electronic systems
Bending, stretching, and reaching during daily task
Walking short distances within the clinic or office setting
Lifting and carrying items up to 50 pounds
Operating standard office equipment (e.g., computer, tablet, fax machines, telephones and copy machines)
Reading and interpreting forms / Instructions / Patients Charts
Communicating effectively with individuals of various ages, educational levels, cultural backgrounds both in person or by telephone
Utilizing Language Line interpreter services when needed to ensure effective and accurate communication with non-English-speaking patients
Managing interactions with potentially emotionally distressed or irate patients
Potential exposure to chemical infectious / contagious illness
Exposure to chemical agents and inhalation of medications during reconstitution (e.g., antibiotics)
Potential exposure to X-Ray radiation (if in proximity to radiologic services)
Exposure to a variety of scents and odors in the clinical environment
Must follow universal precautions and infection control standards as mandated by federal state, and local regulations