Administrative Assistant for Physical Therapy Clinic

Alpine Fit Physical Therapy and Nutrition•Boulder, CO

7d•$25•Hybrid

About The Position

Alpine Fit, a cash-based, holistic sports medicine physical therapy clinic in Boulder, CO, is looking for a phenomenal Patient Care Advisor to join our team! Are you tired of the corporate world where you feel like just a number? Are you seeking to be a part of a small team that works together and cares deeply about the relationships they have with customers and the services they provide? Are you empathetic, have a strong ability to “read people” and crave attention to detail and organization in your life? Do you love the idea of getting to be involved in a company that is heart centered and values connection and quality over high volume? Do you want to make a huge impact in other's lives, helping people get the quality care and time that they deserve when it comes to caring for their health and wellness? Do you want to use your outgoing personality to talk to people and make a positive impact on those you work with everyday? Do you have a growth mindset and desire to learn and improve, personally and professionally? Are you reliable and show up to work ready to make an impact and feel proud about how you have helped others? If this sounds like you, come work for our small company where you will have the chance to feel great about the work you do, have fun doing it, and really make a difference in people's lives. You will look forward to work everyday instead of dreading it! The Patient Care Advisor works closely with the Director of Rehab and has clear and frequent communication with them as well as other members of our therapy and marketing teams.

Requirements

Completion of work with great attention to detail
Excellent customer service skills and the ability to communicate processes and medical information in a way that is easy for patients to understand
Comfortable in amorphous, fast-paced environments and with constantly evolving responsibilities
Tech-savvy skills: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
Being sensitive to patient’s needs, staff needs, and public image/brand
Bachelor’s degree (required) or equivalent experience
At least 2+ years in the health or medical field in a similar position

Nice To Haves

experience working in a startup environment is a bonus.

Responsibilities

Proactively reach out to prospects and leads who have opted in for more information from the website.
Ensure new patients understand the process for how out-of-network care works (when applicable).
Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency.
Resolve issues with patient invoices and alleviate confusion around any outstanding billing items.
Manage protected health information and follow all HIPAA policies and procedures.
Provide feedback and advice on product/technology/process improvements.
Answer the phone and call back / follow-up with people who inquire about our services with the goal of booking consultation or service appointments with our team of therapists.
Accurately and thoroughly document all communication with prospective and ongoing clients and tag and update all call outcomes in our CRM, Keap.
Help the company implement big-picture ideas and plans by being attentive, detail-oriented and creative in order to allow us to serve our clients even better.
Be tech-savvy in order to troubleshoot when problems arise within the systems we use to run the business
Onboard new clients by creating welcome packets, mailing out postcards and letters, and putting together small PR/marketing bundles so we can make a positive impression with our customers and community connections.
Call and offer any current specials to warm leads to boost revenue and help more people get the help they're looking for.
Develop a deep understanding of our products and services (primarily physical therapy/rehab) in order to leverage them in the lead nurturing process as well as being able to overcome common objections to the cost of our services.
Organize and plan the therapist's schedules with accuracy – maximizing efficiency and revenue for the clinic.
Foster trustworthy and meaningful relationships with our clients, ensuring satisfaction for our customers. Have a great working relationship with the owner of the company and the Director of Rehab as well.
Maximize our Word of Mouth referrals by asking for Google Reviews, using in-house marketing systems like writing and sending handwritten thank you notes and sharing about our Referral for Reward program to our established clients.
Enjoy being held accountable and responsible for your work and ask questions when you need help or clarification about your job.