Clinic Administrative Assistant

BIG STONE THERAPIES INC•Minneota, MN

7d•Onsite

About The Position

Big Stone Therapies is currently seeking a part-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinic in Minneota, MN located at 700 N Madison St. This position is scheduled for 20 hours per week (0.50 FTE). The hours for this position are Monday - Friday: 8:00am-12:00pm.

Requirements

Require high school graduate or equivalent.
Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
Excellent phone etiquette and in-person customer service abilities.
Able to adapt and thrive in a changing and fast paced environment.

Nice To Haves

Prefer two-year degree in a related field.
Prefer previous experience in a medical office setting or other customer service-related field.

Responsibilities

Scheduling
Schedule new referrals. Gather and verify demographic and insurance information.
Schedule, reschedule, and cancel patient appointments as required.
Monitor patient schedule to maximize productivity.
Perform patient appointment reminder.
Provide instructions to patients to ensure they are prepared for appointments.
Resolve scheduling conflicts as they occur.
Assess staffing needs for high and low census times.
Communicate with therapists about schedules, patients, and any changes.
Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Collecting co-pays.
Customer Service
Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
Courteously receive and respond to incoming telephone calls and emails.
Maintain the appearance of the waiting room.
Maintain confidentiality and security of Protected Health Information.
Other
Distribute mail.
Scan, fax, and print documents.
Clean/sanitize clinic areas as required.
Order supplies and maintain stock levels as required.
Maintain patient charts.
Opening and closing duties.
Attend meetings as required.
Other clinic duties as assigned.