Patient Billing Specialist

University of Colorado•Aurora, CO

1d•Onsite

About The Position

We are hiring for a full-time Patient Billing Specialist. We are seeking professionals with demonstrated patient relations and customer service experience interested in working in an academic, dental medicine environment. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated. The Patient Accounting Department, a unit of the Office of Financial Affairs, is responsible for managing and monitoring all aspects of patient accounting and interactions with dental insurance companies, Medicaid, and collection agencies. Under the direction of the Patient Accounting Supervisor, the Patient Billing Specialist’s primary responsibilities include performing accounting services (i.e., payments, billing, accounts receivable, collection management, patient registration, Medicaid billing & third-party insurance billing), and educating students, faculty, and staff on SDM patient financial policies and procedures. The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need (i.e., career fairs, employee consultations, professional development) but typically will be Monday – Friday between the hours of 8:00am and 5:00 pm. This is a patient facing position and is 100%25 onsite. The primary work location for this position is the Department of Orthodontics patient billing window, but this role may provide back-up coverage for any of the patient billing windows as needed.

Requirements

Two years of technical accounting, bookkeeping, medical billing, or related experience
Appropriate education will substitute for the required experience on a year-for-year basis.
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Applicants must meet minimum qualifications at the time of hire.
Must be willing and able to report promptly Monday through Friday, from 8am-5pm to ensure adequate coverage of the booth.
The primary work location for this position will be assigned at time of hire, but the individual in this role will also need to be willing and able to work at any of the patient billing windows as needed.

Nice To Haves

Demonstrated experience in handling cash in a professional environment.
Demonstrated experience with insurance, Medicaid, and dental/medical insurance terminology, principals, and processes.
Previous experience working in a dental and/or academic medical environment.
Bilingual in English and Spanish.

Responsibilities

Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations.
Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations, and policies) and resolves patient financial account issues.
Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies, and other entities (e.g., Department of Health Care & Human Services)
Perform maintenance in the electronic health record system to ensure accurate billing and reporting.
Reconciles and verifies transactions (i.e., cash, check and credit card) against reports clinic computer system and credit card transaction terminals.
Assists in the daily preparation of clinical activity deposits to include log sheet, UCD campus cash receipt, the bank deposit receipt and armored car deposit pick up log.
Responsible for making sure that the proper paperwork is retained in the payment office and sent to the Bursar’s Office.
Responsible for verifying Medicaid eligibility In a timely manner and communicating to necessary parties results that require action; Responsible for maintaining the files for all Medicaid paperwork and any Medicaid correspondence in the patient accounting office.