Patient Billing Specialist

University of Colorado•Aurora, CO

3d•Onsite

About The Position

The Patient Accounting Department, a unit of the Office of Financial Affairs, is responsible for managing and monitoring all aspects of patient accounting and interactions with dental insurance companies, Medicaid, and collection agencies. Under the direction of the Patient Accounting Supervisor, the Patient Billing Specialist’s primary responsibilities include performing accounting services (i.e., payments, billing, accounts receivable, collection management, patient registration, Medicaid billing & third-party insurance billing), and educating students, faculty, and staff on SDM patient financial policies and procedures. We are seeking professionals with demonstrated patient relations and customer service experience interested in working in an academic, dental medicine environment. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated.

Requirements

Two (2) years of relevant experience in an occupation related to the work assigned to this position
Applicants must meet minimum qualifications at the time of hire.
Outstanding interpersonal skills and the ability to establish rapport with a wide variety of individuals
Ability to prioritize and multi-task
Excellent time management skills
Ability to work independently and exercise judgment in decision making
Excellent customer service skills
Strong oral communication skills
Ability to handle sensitive matters that require discretion and confidentiality.

Nice To Haves

Experience with Insurance processes
Experience working with Medicaid
Experience working with Dental/Medical Insurance
Dental terminology
Previous experience working in a dental office
Bilingual in English and Spanish

Responsibilities

Receives daily cash, checks and credit card payments from patients, records appropriately on the clinical computer system and distributes cash receipts to patients and maintains the appropriate copies for the office.
Reconciles and verifies cash, check and credit card transactions to various reports run on the clinic computer system and credit card transaction terminals.
Assists in the daily preparation of the deposit for the 1st floor clinical activity to include School of Dental Medicine deposit log sheet, UCD campus cash receipt, the bank deposit receipt and armored car deposit pick up log.
Responsible for verifying Medicaid eligibility and once treatment for a Medicaid patient has been rendered is responsible for entering the information into the web-based Medicaid Billing program. Responsible for maintaining the files for all Medicaid paperwork and any Medicaid correspondence in the patient accounting office.
Responsible for processing all patient payments received by mail.
Identifies the patient and the clinic where treatment was rendered and records and allocates all payments to the patient’s account.
Receives and greets patients and offers information concerning clinic practice policies, procedures and operations.
Advises patients on financial payment responsibilities and dental insurance policies, clarifying what various policies will and will not cover.
Advises patients, residents, students, faculty and staff concerning patient accounts and resolves patient financial accounting problems.