Patient Billing/Services Representative II - Orthopedic Surgery

Washington University in St. Louis

1d • $17 - $25

About The Position

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Requirements

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Customer Service
• Effective Written Communication
• Epic EHR
• Financial Information
• Insurance
• Interpersonal Communication
• Interpersonal Relationships
• Medical Billing and Coding
• Medical Insurance Claims
• Office Organization
• Organizing
• Professional Etiquette
• Scheduling
• Team Collaboration

Responsibilities

• Responsible for greeting, registering and checking in New, Return and Walk-in patients.
• Will also check-out and schedule appointments.
• Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
• Collects copays, self-pay payments and fees for services as needed.
• Balances cash drawer daily.
• Serves as back up for other staff during peak times, vacations and illnesses.
• Travel to other locations may be required.
• Maintains familiarity with insurance companies and their requirements.
• Adheres to HIPAA regulations and all Orthopedic/front desk policies.
• Performs other duties as assigned.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED