Patient Billing/Services Representative II (Float) - Otolaryngology

Washington University in St. Louis • St. Louis, MO

21h • $17 - $25 • Onsite

About The Position

The Patient Service Representative II (PSRII) is responsible for capturing, updating and verifying patient demographic and current insurance information to ensure maximum reimbursement for the Otolaryngology department. PSRs also schedule patient follow-up visits for providers. The PSR will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Responsibilities

• Responsible for working on pre-arrival alerts. (i.e., insurance, referrals, etc.)
• Updates and verifies patient insurance, billing and demographic information in EPIC for reimbursement for the patient visit.
• Checks eligibility either electronically or manually as needed.
• Collects fee for service (copay, deductible, self-pay, cosmetic services, consults and surgery pre-pays and past balances etc.) and records in EPIC.
• Checks patient in through EPIC and updates, demographics, insurance, patient portal access and verifies pharmacy information; verifies referrals received, scanned and linked to appointment.
• Schedules return patient appointments, patient testing and procedures.
• Maintains familiarity with insurance companies and their reimbursement policies.
• Balances cash drawer daily.
• Answer incoming department telephone line.
• Checks patient out and prints After Visit Summaries (AVS) for patient.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED