Patient Billing Associate

FRC•Fairfax, VA

1d•Hybrid

About The Position

This is a full-time, benefitted position supporting our Patient Financial Services team. Schedule: Monday – Friday 8:30 AM - 5:00 PM (No weekends or major holidays) Work Model: Hybrid (after the completion of training - in office 3 days/week ) Why You’ll Love Working Here Support patients by helping them understand and manage their medical bills Work in a collaborative, team-oriented revenue cycle environment Make a meaningful impact on the patient experience through clear communication and service excellence Enjoy competitive pay and a comprehensive benefits package, including: Medical, dental, and vision coverage Paid time off and holidays Employer-paid Short- & Long-Term Disability Insurance Profit Sharing Plan Hybrid work environment after training

Requirements

High school diploma or equivalent required; Associate’s degree preferred
At least 1 year of experience in medical billing or patient financial services
Basic knowledge of insurance terminology, billing workflows, and denial codes
Strong communication, organization, and problem-solving skills

Nice To Haves

Experience with billing software and electronic health records (EHR)
Ability to work independently and manage workload efficiently

Responsibilities

Respond to patient inquiries regarding billing statements, balances, and payment options
Process patient payments accurately, including self-pay and charity adjustments
Assist patients with setting up payment plans
Review patient accounts for completeness and accuracy; escalate complex issues when appropriate
Provide basic support for insurance-related billing questions
Support daily billing operations, including invoice generation, statement processing, and account research
Document billing activity accurately while maintaining HIPAA compliance