Patient Benefits Specialist-Rogers Park/Evanston
About The Position
The Patient Benefit Specialist is responsible for working directly with patients to ensure a clear understanding of insurance coverage, financial responsibilities, and available payment options. Conduct benefit orientation and explain financial requirements Perform financial assessment interviews and screen for coverage/eligibility Verify third-party and other healthcare coverage Assist with program enrollment based on assessment results Enter and maintain accurate benefit information in EHR Support patients with Medicaid applications and redetermination Guide patients through the revenue cycle process and support services
Requirements
- High school diploma or GED.
- Minimum of two (2) years of customer service experience.
- Bilingual in English and Spanish.
Nice To Haves
- Prior experience with All Kids and Moms & Babies (MPE) programs preferred.
- Knowledge of Medicare, Medicaid, Marketplace insurance, and HMO regulations preferred.
- Knowledge of Electronic Health Records (EHR), especially EPIC preferred.
- Intermediate proficiency in Microsoft Office products (e.g., Word, Excel, Outlook).
- Ability to communicate clearly and effectively with diverse patient populations.
- Strong organizational and multitasking skills are essential.
Responsibilities
- Conduct benefit orientation and explain financial requirements
- Perform financial assessment interviews and screen for coverage/eligibility
- Verify third-party and other healthcare coverage
- Assist with program enrollment based on assessment results
- Enter and maintain accurate benefit information in EHR
- Support patients with Medicaid applications and redetermination
- Guide patients through the revenue cycle process and support services
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
