Patient Benefits Specialist-Rogers Park/Evanston

ACCESS Community Health Network • Evanston, IL

12d

About The Position

The Patient Benefit Specialist is responsible for working directly with patients to ensure a clear understanding of insurance coverage, financial responsibilities, and available payment options.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of customer service experience.
• Ability to communicate clearly and effectively with diverse patient populations.
• Strong organizational and multitasking skills are essential.
• Bilingual in English and Spanish.

Nice To Haves

• Prior experience with All Kids and Moms & Babies (MPE) programs preferred.
• Knowledge of Medicare, Medicaid, Marketplace insurance, and HMO regulations preferred.
• Knowledge of Electronic Health Records (EHR), especially EPIC preferred.
• Intermediate proficiency in Microsoft Office products (e.g., Word, Excel, Outlook).

Responsibilities

• Conduct benefit orientation and explain financial requirements
• Perform financial assessment interviews and screen for coverage/eligibility
• Verify third-party and other healthcare coverage
• Assist with program enrollment based on assessment results
• Enter and maintain accurate benefit information in EHR
• Support patients with Medicaid applications and redetermination
• Guide patients through the revenue cycle process and support services

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED