PATIENT ASSOCIATE

Apicha Community Health Center•New York, NY

10d•Onsite

About The Position

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking a Patient Associate for our Manhattan location. Position Summary: The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR.

Requirements

High school diploma/GED with 2 years of working experience required. Some college education with 1 year ofworking experience preferred.
Excellent customer service skills are required
Written and verbal communication skills in English required.
Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
Ability to work both independently and in a team.
Ability to sit in front of computer long hours required.
Demonstrated commitment to professional development.
Able to work flexible hours including evenings and weekends.

Nice To Haves

Experience in outpatient clinic reception is preferred.
Experience working with people living with HIV/AIDS preferred.
Ability to speak Spanish language is preferred.
Knowledge of eClinicalWorks EMR is preferred.

Responsibilities

Customer Service
Receive persons presenting to clinic reception area.
Patient registration
Collect co-pays and payments for services from patients
Collect and enter registration information in EMR
Receive incoming telephone calls, redirects those calls and/or records messages.
Assist with patient flow
Schedule patients efficiently, follow up with patients for missed appointments
Administration
Verify patient insurance eligibility prior to appointments
Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
Confirm appointments, follow up for missed or cancelled appointments
Perform light bookkeeping, filing, maintenance of an appropriate office environment.
Compliance
Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
Comply with agency policies and procedures and regulatory requirements. Represent agency and its services
QA/QI
Participate in Quality Improvement activities
Collaboration
Participate in patient recruitment and retention activities.
Assist with referrals to external agencies/services.