Bilingual Patient Assistance Representative
About The Position
At Legacy Community Health, we're more than just a healthcare provider—we're a family dedicated to transforming lives through our innovative support programs. As a Patient Assistance Representative, you'll be at the heart of our mission, making a real difference by ensuring our clients have access to the medications and financial assistance they need. Be a pivotal part of our Ryan White Grant programs, supporting initiatives like ADAP, LPAP, EFA, and Health Insurance Assistance. Integrate seamlessly into our team, ensuring smooth documentation and program management. Use your tech-savvy skills to enhance client communication and service delivery. Help break down barriers to healthcare, driving a positive impact on community health. We invite you to join our dynamic team where passion meets purpose, and contribute to a revolution in healthcare delivery.
Requirements
- High school diploma required.
- At least 1 year of healthcare experience or 3 years of customer service experience, preferably in healthcare.
- Exceptional written and verbal communication skills.
- Proficiency in MS Excel and MS Word.
Nice To Haves
- A strong understanding of healthcare terminology, HIV treatment, and related medications is desired.
- Familiarity with insurance processes and COBRA is preferred.
- Bilingual in Spanish is preferred.
Responsibilities
- Utilize your expertise in Ryan White Grant programs to support our patients' needs for medication and insurance assistance.
- Engage warmly with clients to collect necessary documentation for program enrollment.
- Process applications efficiently, ensuring timely execution of payments.
- Keep an accurate and up-to-date list of program participants to enhance our program's efficacy.
- Maintain regular communication with clients to ensure ongoing engagement and eligibility.
- Handle incoming requests promptly for effective resolution.
- Accurately document patient interactions in digital records, supporting data-driven decisions.
- Conduct regular audits and reviews to maintain reporting accuracy and compliance with grant standards.
- Collaborate with team members and service providers to optimize client support and care delivery.
- Participate in special projects and additional duties to drive organizational success.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
