Patient Access Acute Representative Bilingual
About The Position
A Patient Access Registration Specialist I – Bilingual s responsible for providing excellent customer service and facilitating the registration and scheduling process for Spanish-speaking patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. Essential Functions Facilitates the registration process for Spanish speaking patients. Greet and assist patients and visitors in a courteous and professional manner. Obtain and verify patient demographic, financial, and insurance information. Register and schedule patients for appointments, tests, and procedures. Collect and process co-pays, deductibles, and balances due at the time of service. Provide patients with information on financial assistance, payment plans, and charity care. Explain and obtain signatures on consent forms, policies, and disclosures. Provide patients with directions, maps, and parking information. Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care. Document and update patient records in the electronic health system. Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Requirements
- Demonstrated experience in a customer service role.
- Bilingual certification from a recognized organization such as Alta Language Testing.
- Demonstrated proficiency in computer skills including Microsoft Office, internet and email
- Demonstrates basic understanding of medical terminology.
- Demonstrates understanding of insurance verification process.
- Demonstrated ability to work in a fast-paced environment
Nice To Haves
- High School diploma or equivalent.
- Experience with Epic.
- Demonstrated 2 years experience in a customer service role.
- Demonstrated 1 year experience in a healthcare revenue cycle role.
- Demonstrated ability to work in a fast-paced environment.
Responsibilities
- Facilitates the registration process for Spanish speaking patients.
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here.
- Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
- Learn more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
