Bilingual Patient Access Representative

All Care Health Center•Council Bluffs, IA

4h•$17•Onsite

About The Position

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being. The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

Requirements

High School diploma
Bilingual in both English and Spanish
At least one year customer service experience; healthcare setting strongly preferred
Basic knowledge of computer systems and data entry skills

Responsibilities

Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
Accurately and efficiently register patients and verify insurance eligibility
Collect nominal fees, insurance copays and account balance payments from patients
Aids with internal & external incoming calls, and transfer to the appropriate departments.
Appointment scheduling: schedule, cancel, and reschedule appointments.
Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
Assist with updating and obtaining sliding fee information according to ACHC guidelines.
Audit accuracy of account type and update as appropriate based on daily input.
Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.