Patient Assistance Program Data Analyst

Lilly • Indianapolis, IN

17h

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Position Description:
The US Patient Assistance Program (PAP) is designed to help qualifying patients with significant financial hardship receive Lilly medications at no cost.
Lilly Cares Foundation has helped millions of patients in the United States obtain Lilly medications in the areas of mental health, diabetes, growth hormone disorders, men's health, osteoporosis, cancer, psoriasis, arthritis, and migraine through our patient assistance program. It's important to Lilly Cares to make sure that those who can benefit from these medicines have access to them.
The PAP Data Analyst – PAP Business System & Analytics works closely with the Associate Director – PAP System and Analytics to advance PAP processes, technology, and analytics in support of the PAP Transformation vision. In addition, the analyst builds harmonious relationships with PAP leadership, team members, vendor partners, and key business leaders to better understand patient experiences and requirements. Using data, statistical models, and AI, the analyst steers decision-making by integrating coding, statistics, and domain expertise to interpret sophisticated datasets. They identify patterns and develop predictive models, communicating insights effectively to facilitate informed actions.
They will work with the PAP leadership team and PAP Core team in enabling an efficient delivery of results according to plan & strategy as well as patient experience expectations. In particular, they:
Is accountable for leading multi-functional implementation data strategy and data stewardship
Work closely with PAP and Lilly Cares leaders to develop innovative analytic solutions, create actionable insights and drive better decisions and performance to help fulfill its mission
Provide project leadership for data and analytics optimization projects
Implementation, management, and governance of qualitative and quantitative analytics
Develop and manage Vendor relationships focused on data strategy and analytics collaboration

Requirements

• Bachelor’s degree in finance, economics, mathematics, statistics or related field
• 3+ years of total experience in the healthcare/pharmaceutical industry OR 3+ years in sophisticated analytics for operations.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Nice To Haves

• Advanced degree
• Solid understanding of business process design & operations excellence (Minimum of 1 years of project management; analytical project experience preferred)
• Good interpersonal and communication skills
• Strong analytical, negotiation and problem-solving skills
• Advanced analytics and statical tools including R and Python including edit existing code, gather complicated requirements to design metrics from scratch, and run statistical analysis in R.
• Self-starter with an engaging leadership style, solid influencing and facilitation skills that will quickly develop relationships across the organization while building a coordinated work environment
• Experience in utilization of AI and workflow automation tools within business operations setting, plus fluent in O365 tools
• Demonstrated success in leading without authority
• Solid history of successful multi-functional collaboration
• Patient-centric and service-oriented attitude
• Enthusiastic about making a different in patients’ lives while designing and deploying efficient and effective technology solutions.
• Ability to build and maintain networks and lead organizational change
• Demonstrated critical thinking and decision-making skills; general eye for business
• Knowledge of the complex U.S. payer environment, including reimbursement, formulary development and management, and population-based healthcare decision making in order to understand implications on PAP demands.
• Experience with corporate processes, quality systems, customer relationship management tools, and other IT systems.

Responsibilities

• Multi-functional implementation lead and data stewardship of PAP Systems, Analytics & Reporting
• Supply a data culture and a center of excellence to drive analytics and AI tools adoption across the PAP organization
• Partner with technology team(s) to continuously validate the integrity of source data inputs and reporting/dashboard outputs; Manage data integration and technology projects across the various platforms
• Successfully communicate issues and initiatives to all levels of the business and management.
• Lead data governance and stewardship work streams; Design, develop and implement data solutions for monitoring and analyzing business performance
• Become a trusted coach to develop data analytics attitude and create institutional knowledge on analytics; Influence senior leadership to adopt new ideas, projects and approaches derived from analysis
• Develop strategic measurement strategies in collaboration with internal collaborators
• Serve as AI champion within PAP Team
• Project leadership for patient-first optimization
• Presents insights and findings on major projects to senior leadership. Effectively communicates logic and technical processes supporting the analytic solutions.
• Effectively consults others and influence organizational change, behavior and results. Condense sophisticated issues into simple solutions by working with multi-functional peers to improve the customer experience.
• Goal-directed, persistent and driven to achieve positive results. Is positive influence on others and deals well with setbacks. Identifies integration issues, removes barriers and tracks project status in order to obtain desired results
• Oversee initiatives to ensure all data and analytics key business work and landmarks are met and handle multiple projects concurrently
• Qualitative and quantitative analytics implementation and management
• Analytic thought leadership with skills in developing innovative and creative analytic solutions to complex problem
• Collaboratively plans, develops, tests, implements and monitors predictive or prescriptive analytics solutions to strategic business problems and accelerate goals
• Develops analytics story and visual presentation strategies to ensure data is conveyed in significant and interpretive formats for all audience levels.
• Facilitates breaking down business problems into structured analysis by assessing the requirements and/or business impact to arrive at recommended solutions in operational analytics.
• Identifies inferences from data to produce insights and actionable recommendations in the form of analytic projects, aiming to positively impact and influence operational efficiencies, business decisions and drive future innovation.
• Analyzes structured and unstructured data from a number of sources to identify drivers of both problems and results.
• Perform deep-dive analysis of critical metrics to identify key drivers that chip in to each target
• Communicate complex quantitative concepts in a clear, precise and actionable manner
• Model the Lilly values of Integrity, Excellence, and Respect for people in all aspects of work responsibilities.
• Build strong, trusting relationships with peers within and external to PAP and PAP Stakeholders
• Bring a Team Lilly approach to your work
• Provide a team-focused work environment that has a direct impact on the success of PAP program.

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level