Patient AR Specialist

American Vision Partners•Phoenix, AZ

About The Position

As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

Requirements

High School diploma or equivalent
5+ years medical billing experience
Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
Demonstrated computer and math skills
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Nice To Haves

Ophthalmology background is a plus

Responsibilities

Follows-up with patients and ensures outstanding balances are paid
Makes calls to and takes calls from patients, discussing their account in detail
Ensures that patient statements are sent with accurate information on a daily basis
Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
Take payments over the phone from patients as well as make payment arrangements if needed
Researches and prepares patient credits and coordinates with accounting to process approved refunds
Process bankruptcy notices according to company policy
Makes changes to demographic information as necessary in order to produce a clean patient statement
Performs all other assigned duties