Patient Appointment Scheduler

Florida Digestive Health Specialists LLP•Sarasota, FL

12d

About The Position

The Patient Appointment Scheduler is responsible for coordinating patient appointments in a courteous, efficient, and timely manner. This role serves as the first point of contact for patients and ensures accurate scheduling based on provider availability and patient needs. The scheduler also verifies insurance information and works collaboratively with clinical and administrative staff to support a smooth patient experience.

Requirements

High school diploma or equivalent required. Additional certification in medical office administration or related field is a plus.
Proven experience in a healthcare setting, preferably in appointment scheduling or customer service role.
Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals.
Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism.
Proficiency in using scheduling software and electronic medical records (EMR) systems.
Meticulous attention to detail to ensure accuracy in patient records and scheduling.
Ability to collaborate effectively with colleagues and contribute to a positive work environment.
Willingness to adapt to changing priorities and work schedules as needed.

Responsibilities

Greet patients and schedule patient appointments efficiently, considering physician availability and patient preferences
Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
Verify patient insurance coverage and communicate any relevant information to patients’ chart
Work closely with medical and administrative staff to ensure smooth patient flow and resolve scheduling conflicts effectively
Address patient concerns and complaints promptly and escalate complex issues to the appropriate personnel when necessary
Maintain operations by following policies and procedures, reporting needed changes
Assist with other administrative tasks as assigned by management
Other duties as assigned. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management.