Patient Ambassador - FT

Med-Metrix•Arlington, VA

26d

About The Position

The Patient Ambassador will play a crucial role in ensuring a positive and comforting experience for patients and their families within a healthcare setting. You will serve as a liaison between patients, their families, and the healthcare staff, providing support and assistance to enhance the overall patient experience.

Requirements

High School Diploma or equivalent GED is required
One (1) year of customer/patient service-related work
Excellent interpersonal skills
Ability to perform a variety of duties - often changing from one task to another of a different nature without loss of efficiency or composure
Strong verbal and written communication skills
Maintain a professional and courteous demeanor at all times
Basic computer skills required

Nice To Haves

Prior experience in a customer service or patient-facing role within a healthcare or hospitality setting is preferred but not mandatory

Responsibilities

Intake patients and ask questions based on screening criteria
Keep individuals and screening station in an organized fashion to prevent crowding
Inform patients and the public of current process and screening flow
Work with other department staff to communicate patient or scheduling needs and patient screening information
Seek guidance when additional questions arise in the process of screening a patient
Act as a friendly and approachable point of contact for patients and their families, addressing their concerns, answering questions, and providing emotional support.
Assist patients and families in navigating the healthcare facility, guiding them to various departments, appointments, and amenities.
Assess patient medical status to ensure emergency situations are addressed promptly by directing those individuals to a medical provider or emergency services
Proactively approach & greet all guests in an effort to provide an exemplary first impression that fosters an inclusive and welcoming environment
Confirm patient’s needs and take appropriate screening action or provide appropriate information, direction, and escorting as requested and according to established policies and procedures
Listen carefully and be sensitive to the needs and wishes of all guests
Treat all guests with dignity and respect
Enter and/or retrieves data from established computer systems using knowledge of various computer software applications.
Communicate in a way that supports patient confidentiality
Observe/maintain the assigned area for potential safety or security issues, overall neatness, and cleanliness - notify appropriate personnel to ensure that corrective action is taken, as necessary
Act as a liaison between patient families, clinical areas, and physicians to provide efficient and accurate information flow
Assist with appointment confirmation, call no show, and reschedule cancelled appointments as needed
Gather feedback from patients and their families regarding their experiences to facilitate continuous improvement in patient care.
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards