Clinical Patient Ambassador PRN

Cooper University Hospital • Camden, NJ

4d

About The Position

The ED Clinical Patient Ambassador collaborates with care team to create the best possible patient/family experience while in the Emergency Department. The ED Clinical Patient Ambassador proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient. Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs. Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed. Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed. Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital. Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience

Requirements

• 3-5 years preferred
• Customer service experience in a hospital setting is preferred.
• LPN/EMT or equivalent clinical experience required
• Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification
• Communication – Ability to communicate with patients, visitors and coworkers
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)

Nice To Haves

• Bachelors preferred
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
• Preferred speaks Spanish/ability to translate medical information
• Experience with EPIC and RL Feedback module a plus

Responsibilities

• Collaborates with care team to create the best possible patient/family experience while in the Emergency Department.
• Proactively works with patients, family, and staff to facilitate and expedite care, comfort, safety, and disposition of patient.
• Provides support and communicates with ED clinical staff by answering patient/family questions, alerting on status of tests and results, bed availability and taking responsibility for patient service and comfort needs.
• Collaborates with ED Physicians, Providers and supports clinical staff as requested or directed.
• Proactively greets patients and families in ED clinical care area, hallways, and Trauma, as needed.
• Educates patients and families on reasonable expectations about the ED process and potential admission to the hospital.
• Serves as the primary source of action for any patient or family issue or concern and brings patient and family concerns to resolution for an exceptional patient experience

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

What This Job Offers

• Job Type: Part-time
• Number of Employees: 5,001-10,000 employees