Patient Ambassador / Trainer

Xanitos•Wyoming, MI

4d•$21•Onsite

About The Position

Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. Xanitos is hiring a Full-Time Patient Ambassador/Trainer for 1st shift at University of Michigan Health West Hospital in Wyoming, Michigan. Please review below for job qualifications. Apply today to secure an interview. Pay $21.00/hr 1st shift hours - Monday - Friday, 10:00am to 6:30pm Occasional weekend support necessary as needed/requested. Job Overview: The Environmental Service Patient Ambassador may work in any location on client premises. The general responsibilities of the position include those listed below, but Xanitos may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities, client requirements and applicable industry standards.

Requirements

Ability to communicate effectively in written format and oral presentations
Ability to multi-tasks and establish priorities
Ability to maintain organization in a changing environment
Exhibit initiative, responsibility, flexibility, and leadership
Possess a thorough knowledge of contract administration and office procedures
Post-Offer Medical, Background Screening and Drug Test required
High school diploma or general education degree (GED); or equivalent required.

Responsibilities

Greets/meets patients as admitted each day and during stay.
Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
Trains new hires in Environmental Services and Patient Transportation job duties.
Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
Dispatches concerns regarding other department services to appropriate personnel.
Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card.
Provides supportive, caring, attention to patients who complain about EVS.
Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
Implements and administers any special patient focus programs. Obtains materials, arranges distribution.
Orders, receives, and arranges distribution of tent cards.
Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs.
Arranges and administers post-discharge mailing program. Obtains materials/cards.
Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms.
Creatively develops and implements programs designed to reach and exceed 85% on the Press-Ganey Surveys.
Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc.
Develops Supervisor-Patient Contact Program.
Researches what other departments and other Xanitos accounts are doing with hospitality.
Maintains liaison with external patient polling service (i.e. Parkside; Press-Ganey; Gallup; Tenet PSMS). Work closely with them on improvement strategy.
Works closely with other departments to ensure customer satisfaction with the Xanitos Program.
Maintains thorough records of all patient admissions and stayovers; maintains thorough record of contact with patients.
Administers formal interview program utilizing questionnaire. Scores results and prepares monthly statistical reports and graphs.
Maintains careful records of financial expenditures on hospitality.
Monitors Patient and Client Surveys. Calculates survey results and tracks trends as needed.
Performs assignments as directed.
Maintains a positive attitude – Exudes a “can-do” image at all times.