Patient Advocate

Tower Health • Phoenixville, PA

1d

About The Position

The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns. The Patient Advocate may propose actions and/or contribute advisement on identified opportunities for improvements to Patient Experience. The Patient Advocate must demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience. This position does support both Pottstown and Phoenixville Hospitals.
Hours: 8am-5pm
Generous time off, tuition assistance, and comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Requirements

• 2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree
• Relevant Experience
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Negotiation Skills
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Service Orientation
• Strategic Thinking

Benefits

• Generous time off
• Tuition assistance
• Comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program
• Retirement Savings Program
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees