Patient Advocate

Parkview Health • Fort Wayne, IN

5d

About The Position

Dynamic role that requires assisting and supporting patients/families/visitors with grievances and concerns while upholding Parkview's standards and mission. Responsible for identifying and documenting customer service issues through the standardized work process in a timely manner. Works as mediator between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution.

Requirements

• Bachelor's degree needed, with preference in the following fields: Social Work, Psychology, Sociology, or Human Services. Degrees in the medical field or other service fields would also be considered.
• Must have good verbal and written communication skills and the ability to calmly utilize conflict resolution tactics.
• Candidate should be able to work well on a team and exhibit flexibility and strong multitasking skills.
• Must be comfortable working with people who are escalated and disgruntled while maintaining composure.
• Must have sharp organization skills and ability to prioritize tasks.
• Travel will be required to other Parkview locations on a regular basis.

Nice To Haves

• Recent experience in social services
• Recent experience in conflict resolution
• Recent experience in medical settings
• Recent experience in customer service

Responsibilities

• Assisting and supporting patients/families/visitors with grievances and concerns
• Identifying and documenting customer service issues through the standardized work process
• Mediating between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees