Patient Advocate - Northeast Georgia Health System

Aramark•Gainesville, GA

About The Position

The Patient Advocate will manage and maintain the HCAHPS program in the facility. The patient advocate acts as a liaison between the healthcare facility and the environmental services department to ensure patient satisfaction. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

High School Diploma or equivalent required.
Must be physically able to lift, lower, push and pull objects up to 50 lbs. unassisted.
Ability to stand, climb, bend, stoop and ,crouch for extended periods of time.
Must be able to initiate and maintain good customer and co-worker relationships in a team environment.
Must have the ability to follow oral or written instructions and directions.
Must be able to communicate effectively with both written and verbal skills.

Nice To Haves

Bi-lingual preferred (English and Spanish).

Responsibilities

Monitor HCAHPS Scores and assess current action plans for improvement.
Provide EVS Director with weekly HCAHPS reports with detailed
Create reports, monitor trends to implement appropriate action plans.
Round on patients within 24 hours of their admission to the facility.
Assess current satisfaction levels after admission and to educate patients on expected service
Follow up with management daily to recover patient satisfaction when satisfaction is less than excellent and to ensure that issues are
Update the daily tracking log for patient admit rounds and discuss details in daily meetings.
Manage AIDET during rounds and reinforce with hourly team members.
Work in tandem with Director on AIDET training for team members.
Manage Hospitality 101 program, including training and reinforcement with hourly team members.
Work with facility guest services department to align department action items with facility action items to improve HCAHPS results.
Other duties and tasks as assigned by manager.