Patient Advocate - Infusion
About The Position
Patient Advocate - Infusion Location: Woodland Hills, CA This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Patient Advocate – Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
Requirements
- Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- CPR+ system experience preferred.
- CareTend system experience preferred.
- Infusion/Specialty Pharmacy experience preferred.
- Patient Care Coordination experience preferred.
- Proficiency with technical systems preferred.
- Pharmacy reimbursement or benefits experience preferred.
Responsibilities
- Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
- Informs current, new infusion patients and referral sources about how the services and programs offered operate.
- Acts as the single point of contact for patients and referral sources.
- Makes a difference in patients’ lives through advocacy.
- Documents patient communications for charting and customer service and partners with the clinical team to support the patients’ needs.
- Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
- Develops consumer/patient educational materials and resources for distribution.
- Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
- Participates in projects with cross-functional teams.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
