Patient Advisor

H K B COSMETIC SURGERY•Charlotte, NC

4d•Onsite

About The Position

H/K/B Cosmetic Surgery has an exciting opportunity for a full-time Patient Advisor to join our upscale plastic surgery center! We offer competitive pay, bonus, health benefits, paid time off, and other wonderful benefits. This position will primarily sit in our Southpark office. Monday-Friday 9am-5pm. A little bit about the position: The Patient Advisor will play a key role in the Administrative functioning of the business.

Requirements

2 years working in a medical office environment.
High School diploma or equivalent education.
Equivalent combination of education and experience.

Nice To Haves

Plastic Surgery or Dermatology experience is preferred.
Nextech (EMR) experience preferred.

Responsibilities

Answer and respond to a high volume of patient calls
Provide excellent customer service etiquette
Schedule appointments and follow up visits for new and existing patients
Utilize electronic records system to create and update patient information
Collect basic patient information
Monitor where and when physicians are scheduled and what procedures they perform
Assist patients with relevant office location directions as needed
Call patients and assist with rescheduling needs as they arise
Take messages for office locations as needed and relay them to the appropriate location or physician