Patient Administrative Specialist I, Hematology

Stanford Health Care•Palo Alto, PA

7d•$31 - $35

About The Position

The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

Requirements

High School Diploma/GED.
One (1) year directly related work experience.
Entry level (i.e., externs/new grads).
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to provide customer service, solve problems, and manage multiple priorities.
Knowledge of Windows-based office software, computers and operating systems.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.

Responsibilities

Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Answers non-clinical CRMs, escalating where appropriate.
Answers non-clinical patient messages, escalating where appropriate.
Managing and distributing faxes, mail, and filing of clinic-specific documentation.