Patient Administrative Coordinator
About The Position
Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, they have been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member. Their mission is to provide the best outpatient physical and occupational therapy, make therapy enjoyable for patients, and deliver measurable improvements in health and quality of life. They believe great therapy starts with great people and provide the training, resources, and support to help team members succeed. The Patient Administrative Coordinator role is described as the all-important first point of contact within their clinic, seeking an outgoing, dynamic individual who is empathetic to patient conditions and willing to help, accommodate, and support the patient’s success in therapy.
Requirements
- High school graduate or equivalent
- Excellent verbal and written communication skills.
- Must possess solid basic computer skills
- Commitment to diversity, equity, and inclusion.
Nice To Haves
- Experience in a patient centered health care position is an advantage but is not necessary
Responsibilities
- Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
- Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
- Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
- Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
- Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
- Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
- Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
- Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
- Respect patient privacy and adhere to any confidentiality policies.
- Multitask in a fast paced, demanding environment while staying on top of daily reports and tasks.
- Perform additional duties as assigned by the clinic director.
Benefits
- Competitive Pay & Benefits
- Low cost medical plan options, plus dental & vision coverage.
- 401(k) match to help you plan for your future.
- Profit sharing so you share in the company’s success.
- Equity opportunities for long-term growth.
- Monthly bonus opportunities.
- Generous PTO and flexible scheduling.
- $1500 per year for continuing education or student loan repayment - your choice
- 40 hours of paid CEU time each year, in addition to PTO.
- A strong Equity & Engagement commitment — every team member’s voice matters.
- A collaborative environment where you’re part of improving patients’ lives every day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
