Patient Accounts Training & Quality Analyst

Beacon Health System•Granger, IN

48d

About The Position

The Patient Accounts Trainer is responsible for operationalizing and maintaining successful education programs for the department, as well as researching and aligning educational resources with strategic focus areas. In addition, to planning and leading Patient Account training initiatives, this role also includes monitoring quality and performance metrics, keeping the leadership team apprised for results and using data to identify and develop targeted opportunities for staff development in all areas within Patient Accounts. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Requirements

Bachelor's degree in business, education, finance or a related field. Demonstrated successful billing and/or credit collection experience is required. Experience will be considered in lieu of the education requirement. At least three years of revenue cycle experience required. Experience developing and providing training preferred. Audit experience preferred.
Demonstrates technical knowledge of the UB04 and CMS1500 claim forms and its use and application for government billings.
Demonstrates technical knowledge of government requirements for adherence to self pay collections requirements.
Demonstrates knowledge of system requirements for accurate cash and contractual postings.
Demonstrates technical knowledge of government agency policies, procedures, regulations and requirements.
Organizational skills necessary to manage and control automated and manual billings and follow-up.
Ability to coordinate daily activities of teams and redirect poor performers as needed.
Demonstrates the ability necessary to direct, coordinate, and enhance training for the Patient Account training program.
Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively.
Requires the physical ability and stamina to perform the essential functions of the position.

Nice To Haves

Serner experience is preferred.
Background in training medium size teams.

Responsibilities

Manages the development and execution of Patient Accounts training programs:
Develops, organizes and upon approval implements a patient accounts training program for new hires, staff development and on the job training across all teams within the department.
Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in the areas of insurance verification, financial counseling, cash posting, third-party insurance billing, claim follow-up, customer service, and other areas identified as necessary.
Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
Creates training tools and staff assessment materials, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings.
Ensures staff maintains departmental education requirements as needed or expected of their role and remains up to date on changes-whether within the department, health system or within the industry at large-affecting their job functions.
Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Recognizes training opportunities and actively participates in improvement plans to ensure end users are adequately trained.
When training does not exist for identified staff needs, develops and implements relevant revenue cycle education programs.
Documents and maintains departmental employee records to ensure training requirements are fulfilled, advises managers on corrective action plans, core competencies can be further defined, etc.
Regularly audits end user workflows and analyzes trends in staff performance to identify areas where increased automation, revised workflows, adjusted oversight, or other factors could positively affect accuracy, efficiency, or cash flow.
Uses audit results to analyze trends in organizational and individual performance data and then makes adjustments and refines training programs as needed.
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.