Patient Accounts Representative - Customer Service

Nationwide Children's Hospital • Columbus, OH

11h • Onsite

About The Position

Assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services.

Requirements

• High school diploma or GED, required.
• Four years' experience in customer service, required.
• Two years' experience in medical billing and claims follow-up, required.
• One year experience working on a mainframe computer.
• Experience using Outlook, Word and Excel, required.
• Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
• Ability to relate to diverse age and demographic backgrounds.
• Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance.
• The ability to do data entry and work a calculator.
• Problem identification and problem solving skills are required.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
• Lifting / Carrying: 0-10 lbs
• Lifting / Carrying: 11-20 lbs
• Pushing / Pulling: 26-40 lbs
• Reaching above shoulder
• Squat/kneel
• Standing
• Walking
• Peripheral vision
• Audible speech
• Color vision
• Computer skills
• Decision Making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting Data
• Problem solving
• Pushing / Pulling: 0-25 lbs
• Repetitive hand/arm use
• Seeing – Far/near
• Sitting

Nice To Haves

• Associates degree, preferred.

Responsibilities

• Addresses concerns and questions and resolves issues and complaints in a timely manner.
• Communicates with patients to discuss billing questions and payment options.
• Negotiates payment arrangements and helps families obtain financial assistance.
• Collaborates with collection agencies, insurance companies, and internal departments to collect payments.
• Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.
• Assists in resolving payer problems and billing and reimbursement issues.
• Maintains patient records and ensures confidentiality of sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees