Patient Accounts Coordinator

ECHO Associates•Norwich, CT

40d

About The Position

The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Job Description: Respond to and address queries raised by the offsite RCM team relating to patient insurance coverage, authorization issues or coding questions. Assist with prior authorizations to ensure patients are receiving timely care. Communicate with the patient regarding any delays or denials. Enter daily charges, review for accuracy and appropriateness. Meet on site with patients related to insurance verification, coverage or balance issues and questions. Proactively reach out to patients with balances to attempt collection. Assist patients with resources for financial assistance when appropriate. Maintain accurate and up to date patient account records in accordance with organizational policies and regulatory requirements. Adhere to HIPAA guidelines and organizational standards related to confidentiality, documentation, and compliance. Other responsibilities as required by the Director of RCM. Eastern Connecticut Hematology and Oncology (ECHO) Associates is proud to provide expert hematology and oncology care to patients across Eastern Connecticut for over 30 years. Our goal to provide patients and their families with access to the latest treatments and resources in a personalized and compassionate manner. We are a private practice, with the benefits of affiliations with top hospitals in the area. We are independently owned, meaning the patient's needs come first. We go the extra mile to deliver outstanding, cost-efficient care, and ongoing emotional support.

Requirements

At least two years of experience of healthcare billing/RCM experience required.
A strong commitment to patient care and a proven history of delivering RCM services in a compassionate and patient centric manner.

Nice To Haves

Previous experience with an OncoEMR and Unlimited Systems preferred but not required.

Responsibilities

Respond to and address queries raised by the offsite RCM team relating to patient insurance coverage, authorization issues or coding questions.
Assist with prior authorizations to ensure patients are receiving timely care.
Communicate with the patient regarding any delays or denials.
Enter daily charges, review for accuracy and appropriateness.
Meet on site with patients related to insurance verification, coverage or balance issues and questions.
Proactively reach out to patients with balances to attempt collection.
Assist patients with resources for financial assistance when appropriate.
Maintain accurate and up to date patient account records in accordance with organizational policies and regulatory requirements.
Adhere to HIPAA guidelines and organizational standards related to confidentiality, documentation, and compliance.
Other responsibilities as required by the Director of RCM.