Patient Accounting Specialist

Logan Health Medical Center•Shelby, MI

16d

About The Position

This position coordinates and facilitates patient medical billing and collection activities in assigned area(s). Assigned areas may consist of, but may not be limited to; billing, payment posting, collections, payer claims research, customer service, accounts receivable, etc. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Minimum of one (1) year experience in a hospital or medical office setting preferred.
Proficient with basic accounting and ten-key by touch preferred.
Prior experience with business mathematical tasks and correspondence preferred.
Excellent interpersonal and customer service skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and ability to learn other software as needed.
Proficiency in Excel preferred.
Possess ability to maintain confidentiality and understand HIPAA guidelines and other applicable federal laws.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Responsibilities

Analyzes and interprets account data to facilitate timely claim and payment resolution as applicable to assigned area(s).
Collaborates and/or refers unresolved issues and escalates to appropriate party.
Posts payments and adjustments utilizing the appropriate fee schedule, policy and/or procedures in accordance with patient statements, remittance advices, insurance carriers, electronic downloads, etc. and as applicable to assigned area(s).
Identifies credits, variances and trends. Performs appropriate action to facilitate resolution in a timely manner.
Documents all communication, both written and verbal, in an accurate, clear and factual manner.
Completes account maintenance review to ensure account information is accurate within billing system.
Acts as a Patient Accounting liaison between patients, clients, providers, payers, vendors and other Logan Health departments as applicable to assigned area(s).
Interprets explanation of benefits (EOB) message codes, validates payer processing and identifies potential payment discrepancies as applicable to assigned area(s).
Effectively manages assigned work in accordance with team expectations, department productivity, and quality standards and as applicable to assigned area(s).
Provides exceptional customer service to stakeholders for questions and concerns.
Responsible for all Medicare, Medicaid, and Case Management insurance denials processing as applicable to assigned area(s).
Responsible for all insurance appeals and works with appropriate stakeholders to ensure completion as applicable to assigned area(s).
Serves as point of contact for quotes, equipment authorization, etc. as applicable to assigned area(s).
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.