Patient Account Specialist - Patient Account Representative

CUMBERLAND FAMILY MEDICAL CENTER IN•Russell Springs, KY

3d•Onsite

About The Position

Cumberland Family Medical Center is looking for a compassionate and detail-oriented Patient Account Representative to join our team. In this role, you’ll help patients navigate the financial side of healthcare with empathy and professionalism—making a real difference in their experience and peace of mind. Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. Summary of Duties: Assisting patients with billing questions, maintaining employee discount records, assisting patients with optional payment arrangements, and performing account maintenance as time allows.

Requirements

Education: High School Diploma or GED.
Skills/Experience:
Knowledge of medical billing procedures and processes.
Knowledge of medical terminology.
Knowledge of business office procedures.
Ability to operate a computer and basic office equipment.
Competency in basic computer functions such as MS Word, Excel and email.
Ability to operate a multi-line telephone system.
Skill in answering a telephone in a pleasant, professional and helpful manner.
Ability to read, understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with patients, employees and the public.
Ability to communicate professionally and effectively, orally and by various written methods.
Must be well organized and detail-oriented.
Physical ability to do light lifting, bending and stretching.

Responsibilities

Answers billing questions from patients, clerical staff and insurance companies.
Identifies and resolves patient billing complaints.
Evaluates patient’s financial status, including Sliding Fee Scale and Prompt Pay accounts.
Establishes budget payment plans.
Verifies insurance eligibility using online resources and updates as appropriate.
Maintains up to date accounting of patients eligible for employee discount.
Receives and posts credit card payments taken via telephone.
Runs reports or compiles data for reporting, as required.
Reports suspected or identified billing/payment issues to Coordinator or designee.
Performs other duties as required.
Participates in educational events, monthly staff meetings and other scheduled activities.
Conducts self in accordance with CFMC’s policies, procedures and employee manual.
Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
Other duties as assigned.