Patient Account Representative

Performix • Rochester, MN

1d

About The Position

Duties:
· Institutional Insurance and reimbursement expert for one or more of the following business lines: durable medical equipment.
· Performs all aspects of the billing and collection processes for the individual business lines across the enterprise.
· These processes include service pre-certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management.
· Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers.
· Interprets, applies and communicates Client policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Client.
· Mon-Friday 8 a.m. to 5 p.m. CST

Requirements

• Customer Service
• Basic to moderate computer knowledge
• Microsoft Office skills
• Typing speed moderate
• Healthcare background/verbiage knowledge
• Basic insurance knowledge
• Basic communication skills to effectively collaborate with others
• Associate Degree in finance, business or healthcare related majors and one year experience in medical, pharmacy or durable medical equipment billing and collection activities Or high school diploma/GED with at least 3 years’ experience in medical, or durable medical equipment billing and collection activities.
• Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution.
• Must be able to work independently and in a team environment.
• Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet.
• Keyboarding experience required.

Nice To Haves

• Basic claims maintenance or basic prior authorization is a bonus
• Claims management software experience desired.

Responsibilities

• Institutional Insurance and reimbursement expert for one or more of the following business lines: durable medical equipment.
• Performs all aspects of the billing and collection processes for the individual business lines across the enterprise.
• These processes include service pre-certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management.
• Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers.
• Interprets, applies and communicates Client policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Client.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree