Patient Account Specialist

Retina Consultants of Houston•The Woodlands, TX

1d•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Account Specialist to join their innovative team with the mission of Fighting Blindness For The World To See. This position is responsible for providing excellent customer service in a fast-paced clinic environment at The Woodlands Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. RCTX is the largest and most respected retina-only ophthalmology practice in the United States, with 26 world-renowned physicians and 25 convenient locations. The company emphasizes core values of Hard Work, Authentic Care, and Innovation, believing that investing in their people empowers them to provide the highest quality patient experience. The Patient Account Specialist serves as a key liaison between patients, clinical teams, and revenue cycle operations, offering clear guidance on insurance coverage, billing practices, and payment options. This role ensures a positive patient experience while maintaining accuracy, compliance, and supporting the timely resolution of outstanding balances.

Requirements

Knowledge of healthcare billing, insurance processes, and revenue cycle operations
Strong communication and customer service skills with a patient-centered approach
High attention to detail with strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Effective conflict resolution and critical thinking skills
Strong organizational and time management abilities
Commitment to confidentiality, compliance, and accuracy in financial documentation
A minimum of 2 years of experience in accounts receivable, healthcare billing, or revenue cycle operations within a medical setting

Nice To Haves

Proficiency with EMR and billing systems preferred
Bilingual Spanish speaker preferred, but not required

Responsibilities

Conduct outbound calls to patients on outstanding balances
Review, analyze, and reconcile patient accounts, including copays, deductibles, and insurance balances
Provide clear explanations of financial responsibility and generate accurate estimates when applicable
Perform collection activities in accordance with RCA policies and regulatory guidelines
Address patient inquiries, complaints, and disputes with professionalism and resolution-focused communication
Identify discrepancies and coordinate resolution with internal teams (billing, coding, front office, etc.)
Document all account activity thoroughly and maintain accurate, compliant records
Escalate complex or unresolved issues to the PAS Lead as appropriate
Meet or exceed assigned productivity and quality performance metrics (KPIs)
Educate patients on billing processes, insurance coverage, and payment expectations
Offer and explain payment arrangements and financial assistance programs (MAP Program, Hardship, etc.)

Benefits

Employee Paid Benefits such as Medical, Dental, and Vision
short-term disability
voluntary life insurance
accident
critical illness
hospital indemnity
pet insurance
HSA pre-taxed contributions
401 (k) retirement savings contributions both Roth and Traditional options from starting date of hire
Employer Paid Benefits such as long-term disability
$25,000 basic life insurance policy
3% 401(k) safe harbor contribution
HSA employer contributions
annual performance merit increases
certification opportunities
rewards & recognition platform
WellHub Starter Plan Gym Membership
paid time off
(8) paid holidays + (1) floating holiday annually