Patient Account Specialist

Retina Consultants of Houston•Katy, TX

1d•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Account Specialist to join their innovative team with the mission of Fighting Blindness For The World To See. This position is responsible for providing excellent customer service in a fast-paced clinic environment, primarily at the Katy Clinic, but requires the ability to travel to various clinics to meet patient and provider needs. The role supports clinic hours Monday through Friday, between 6:30 am and 6:30 pm, with schedules provided weekly based on provider, patient, and surgery schedules. RCTX is described as the largest and most respected retina-only ophthalmology practice in the United States, comprising 26 world-renowned physicians and 25 convenient locations. The company emphasizes core values of Hard Work, Authentic Care, and Innovation, believing that investing in its people empowers them to provide the highest quality patient experience. The Patient Account Specialist acts as a key liaison between patients, clinical teams, and revenue cycle operations, offering clear guidance on insurance coverage, billing practices, and available payment options. The role focuses on ensuring a positive patient experience while maintaining accuracy, compliance, and supporting the timely resolution of outstanding balances.

Requirements

Knowledge of healthcare billing, insurance processes, and revenue cycle operations
Strong communication and customer service skills with a patient-centered approach
High attention to detail with strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Effective conflict resolution and critical thinking skills
Strong organizational and time management abilities
Commitment to confidentiality, compliance, and accuracy in financial documentation
High School diploma, GED, or equivalent
A minimum of 2 years of experience in accounts receivable, healthcare billing, or revenue cycle operations within a medical setting
Ability to lift up to 10 lbs.
Prolonged periods of sitting
Frequent use of hands/wrists for computer work
Close visual acuity required for screen-based tasks
Ability to travel between clinic locations as needed

Nice To Haves

Proficiency with EMR and billing systems preferred
Bilingual Spanish speaker preferred, but not required

Responsibilities

Conduct outbound calls to patients on outstanding balances
Review, analyze, and reconcile patient accounts, including copays, deductibles, and insurance balances
Provide clear explanations of financial responsibility and generate accurate estimates when applicable
Perform collection activities in accordance with RCA policies and regulatory guidelines
Address patient inquiries, complaints, and disputes with professionalism and resolution-focused communication
Identify discrepancies and coordinate resolution with internal teams (billing, coding, front office, etc.)
Document all account activity thoroughly and maintain accurate, compliant records
Escalate complex or unresolved issues to the PAS Lead as appropriate
Meet or exceed assigned productivity and quality performance metrics (KPIs)
Educate patients on billing processes, insurance coverage, and payment expectations
Offer and explain payment arrangements and financial assistance programs (MAP Program, Hardship, etc.)

Benefits

Medical
Dental
Vision
Short-term disability
Voluntary life insurance
Accident
Critical illness
Hospital indemnity
Pet insurance
HSA pre-taxed contributions
401 (k) retirement savings contributions both Roth and Traditional options from starting date of hire
Long-term disability
$25,000 basic life insurance policy
3% 401(k) safe harbor contribution
HSA employer contributions
Annual performance merit increases
Certification opportunities
Rewards & recognition platform
WellHub Starter Plan Gym Membership
Paid time off
(8) paid holidays + (1) floating holiday annually