Patient Account Specialist- Customer Support
About The Position
Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team! Location Type: Remote (Must Reside in the United States) Must be able to work the following shifts: 9:30am – 6:00pm EST 10:00am – 6:30pm EST 11:00am – 7:30pm EST Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: We’re looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation’s mission, vision and values.
Requirements
- High School diploma or equivalent experience.
- Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
- Exceptional communication skills, including oral, written and presentations abilities.
- Strong active Listening, attention to detail, and capacity to multitask effectively.
- Proven ability to identify and resolve problems in a timely manner.
- Self-motivated with the ability to stay on task and participate in routine check-ins.
- Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
- Proficiency in Microsoft Office Suite or similar software applications.
Nice To Haves
- High-volume call center experience and/or medical billing experience.
- Healthcare industry experience.
Responsibilities
- Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions.
- Escalate unresolved issues to the Accounts Receivable (AR) team.
- Process payments and set up payment plans.
- Communicate effectively to resolve billing concerns.
- Build rapport by being courteous and friendly.
- Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
- Refer complex or difficult calls/situations to the team lead or manager.
- Other duties and projects as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
