Patient Account Representative- AZ - Dental Institute

Midwestern University • Glendale, AZ

54d • Onsite

About The Position

The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively
• High school diploma or GED and a minimum of 2 years' experience working in a healthcare setting required.
• Computer proficiency in MS Office (Word, Excel, Outlook).
• The individual must have the ability to learn the Dental Software Management System.

Nice To Haves

• Previous experience working in a dental environment highly desired.
• Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.

Responsibilities

• Greet and direct patients and visitors
• Perform registration/check-in process, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures
• Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, insurance coding and outstanding balances/collections according to patient's insurance benefits
• Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires
• Reschedule and cancel appointments and communicate as needed with patients/families and providers
• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic
• Provide instructions prior to appointment as directed by provider
• Provide directions/maps, and parking instructions
• Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system
• Update demographics when patient information changes
• Add appropriate patient notes into practice management system
• Verify insurance eligibility and benefits when necessary
• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic
• Other duties may be assigned

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday's, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED