Patient Account Representative- Lumberton

SEMRHI•Lumberton, MS

2d•Onsite

About The Position

The Patient Account Representative coordinates all patient and insurance billings accounts for all SeMRHI facilities. While serving as a team member, demonstrates knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.

Requirements

High school diploma or GED.
Must have previous experience in Medical Office or related field.
Excellent computer skills required
Ability to communicate in English and excellent verbal and written communication skills
Organizational and planning skills to prioritize work, handle multiple tasks simultaneously and take initiative
Detail-oriented
Works independently with little direct supervision
Interacts with difficult individuals while maintaining composure
Able to work cooperatively as a member of a team
Able to work under stress in a fast-paced environment
Must be able to pass a criminal background check, drug screen and physical assessment.
Must be willing to do local and out-of-state travel.
Must be able to sit, stand, or walk for long periods of time.
Must be able to lift a minimum of 10 lbs. routinely.

Responsibilities

Contact patients regarding outstanding balances.
Establish payment plans to help patients manage payment of bills
Refer delinquent accounts to the Patient Account Supervisor
Send request for rebills to the Billing Manager
Can look at a patients account and tell when adjustments need to be made
Respond to patient billing and statement inquiries
Verify insurance information
Maintain patient’s privacy and confidentiality at all times
Understand the process of working Accounts Receivable
Verify the accuracy of insurance information on all patients
Check the website for patient eligibility status
Document all correspondence in the Practice Management System
Verify collection of payment at the time of service
Verify patient account balances before collections are mailed
Responds to emails in a timely manner
Demonstrate the ability to accept and convey constructive criticism
Handle all business in a confidential manner
Adhere to the organizations policy and procedures
Demonstrate an ability to work as a member of the PAR team
Demonstrate positive personal attributes such as honesty, integrity and professionalism in all aspects of the job
Check voicemail daily
Return missed calls in a timely manner
Investigate collection letters which are returned with insufficient addresses
Maintains prompt and regular attendance
Verify timecard at the end of each pay period
Performs related work, as assigned
Completes the required IT/Security trainings prior to the deadline